Frequently Asked Questions

FALCON supplies a range of electric vehicles for different commercial and personal mobility applications, including electric tricycles, cargo vehicles, passenger vehicles and other customized electric mobility solutions.

We support customers in multiple international markets. Available vehicle specifications, certifications and shipping solutions may vary depending on the destination country.

Yes. We welcome cooperation with distributors, dealers and local partners. Contact our sales team and tell us about your market, sales channels and business plan.

Certification requirements vary by country and market. Our team can help confirm available certifications and suitable vehicle configurations based on your destination market.

Our product range covers multiple electric mobility categories for passenger transportation, cargo delivery, commercial use and customized applications.

Driving range varies by model, battery capacity, vehicle load, speed, road conditions and temperature. Please check the specifications of the selected model or contact our sales team.

Different models may support lead-acid or lithium battery configurations. Battery options depend on the vehicle model and customer requirements.

Charging time depends on battery capacity, battery type and charger specifications. Our sales team can provide charging information for each model.

Maximum speed varies depending on the vehicle model, motor configuration and local market requirements.

Some vehicle models support removable or replaceable battery systems. Please confirm the battery configuration when selecting a model.

Battery lifespan depends on battery type, charging habits, operating conditions and maintenance. Correct charging and regular maintenance can help extend battery service life.

Yes. FALCON supports OEM and customized electric vehicle solutions for distributors, importers and commercial customers.

Yes. Logo, branding and selected visual elements can be customized according to order requirements.

Yes. Custom colors are available for eligible orders. Available colors and MOQ requirements depend on the vehicle model and production plan.

Many vehicle specifications can be adjusted according to market requirements, including battery, motor, speed, accessories and selected components.

Yes. Packaging, labels, manuals and selected documentation can be customized according to project requirements.

Custom development may be available for qualified projects and larger-volume cooperation. Please provide your target market, specifications and estimated order volume for evaluation.

MOQ depends on the vehicle model, configuration and customization requirements. Contact our sales team for detailed MOQ information.

Sample or small-quantity orders may be available for selected models. Availability and shipping conditions should be confirmed with our sales team.

Production time depends on the model, order quantity, customization requirements and current production schedule. We will provide an estimated lead time after confirming the order.

Please provide the vehicle model, quantity, destination country, required configuration and any customization requirements. This helps us prepare a more accurate quotation.

Available payment methods depend on the order and transaction conditions. Detailed payment terms will be confirmed in the official quotation or sales agreement.

Mixed-model orders may be possible depending on quantity, production requirements and container loading arrangements. Please discuss your order plan with our sales team.

We support international export and can evaluate shipping solutions based on your destination country and local import requirements.

Yes. We can assist with international logistics and provide suitable shipping solutions according to the order and destination.

Yes. Container shipping is commonly used for bulk electric vehicle orders. Loading plans depend on vehicle size, quantity and packaging method.

Container loading quantity varies significantly by vehicle model and packaging method. Contact our team for a loading plan based on the selected products.

Available export documents depend on the shipment and destination requirements. Our team can provide standard commercial and shipping documentation required for the transaction.

We can provide the necessary export-side documents and logistics support. Import customs clearance requirements are determined by the destination country and should also be confirmed with your local customs agent.

Shipping time depends on destination, transportation method, port schedule and customs procedures. Estimated transit time will be provided based on the confirmed shipping route.

Warranty conditions vary by vehicle model, components and order terms. Detailed warranty information will be confirmed before the order.

Warranty coverage depends on the vehicle and selected components. The applicable warranty terms will be listed in the sales agreement or product documentation.

Yes. Spare parts support is available for our vehicle products, subject to model availability and order requirements.

Please provide the vehicle model, required part information, photos or part numbers when available. Our after-sales team will help identify the correct replacement parts.

Yes. We provide technical support for product operation, maintenance and troubleshooting for customers and distribution partners.

Contact our after-sales team and provide the vehicle model, problem description, photos or videos. This information helps our technical team diagnose the issue more efficiently.

Technical guidance or training support may be available for distributors and long-term partners depending on the cooperation project.